Terms & Conditions

 

For the LimoCliff the following Terms & Conditions apply.

Airport Transfers

LimoCliff provides a flat rate for most domestic commercial airport pickups and drop-offs for major airports and metropolitan areas across the US. The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided during the booking.

 

Hourly Service

LimoCliff provides an hourly rate for all other service based on a two (2) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations for the entire rental time. Customers have to bare the parking charges if they wish to park in the paid parking areas.

 

Cancellations & Changes

LimoCliff understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:

 

For local service in the New Jersey metropolitan area, we generally accept cancellations on sedan & SUV airport transfers without a charge two (2) hours or more before the scheduled pick-up time.

 

Premium and specialty vehicles require no less than a six hour cancellation notice. Exact cancellation notice will be specified in your confirmation and/or other written agreements.

 

Cancellation notices may vary due to local conditions (i.e. weather), event, and vehicle type and market area.

 

If the cancellation is done after reaching your location full amount will be charged and no refund will be provided to the customer.

 

Special Events & Peak Demand Rental Times

Special events and peak demand periods both locally and in other markets may dictate premium pricing. Non-refundable prepayments may also be required. Vehicles are generally in more limited supply for the higher demand and often supplemental vehicles are required to accommodate this demand.

 

E-Mail Communication

Generally we accept new reservations, changes and cancellations by e-mail (XXXXXXXXXX) with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than a eight hours, please call our office at XXXXXXXXX

 

LimoCliff Tip Policy

It is customary to pay a tip to the chauffeur for services rendered. The customers can offer any amount of tip to the chauffeur as cash or any gift cards form. If the customer wishes to make tip digitally they can make payment to this PayPal id XXXXXXX and the money will be transferred to the associated chauffeur's account.

 

Arrival Time

LimoCliff and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However road, traffic and weather conditions are often beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.

 

Baggage and Other Property Transported

LimoCliff cannot not assume responsibility for the handling or maintenance of any baggage or other property, nor any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly before leaving the vehicle for all your personal belongings.

 

Passenger Conduct

LimoCliff reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately and no refunds will be offered.

 

Excess Cleaning & Damage

If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash) , the company, at its discretion, will charge client additional fees to cover such expense.

 

Smoking Strictly Prohibited

Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in extra charges. Damage caused by smoking activity will also be charged to the client.

 

Other Charges

Other charges include reimbursement for tolls, parking and airport, licensing and event fees will be charged additionally.

 

 

 

 

 

 

 

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